iSupportDesk – We've Got IT Covered

SUMMARY

i-SupportDesk was founded in March 2008 by Jim and Tammy Dickinson. Created to fill the need in the marketplace for expert computer and networking support at a more affordable price, i-SupportDesk employs the use of the latest Remote Support technology to assist clients over the Internet. Computer troubleshooting, diagnostics, and configuration can now be done faster, more efficiently, and without the need for an onsite technician.

Our clients are typically small businesses, work from home employees, home based businesses, home offices, and home users. We service churches, schools, corporations, non-profits, homes, satellite offices, home offices, and home user’s computers.

According to recent surveys, approximately 80-90% of all computer work needed can be done remotely over the Internet. i-SupportDesk has much lower overhead costs in providing remote support, so we pass the savings directly back to our clients. Our rates are low and never include a trip charge to travel to our clients’ locations, and there is never a minimum feel. Remote work is billed in 1-minute increments. 

When onsite service is required, because of a hardware problem, or a lack of Internet access, we tap into our nationwide (Canada, too!) network of experienced, certified technicians who can be dispatched the same day, in many cases. If this kind of work is truly needed, we still do not charge for travel time; however, a 1 hour minimum charge will be billed to the client.

 

WHAT WE DO

We provide virtually all manner of computer support services. In general, we offer consulting services giving advice on the best technologies to use in a given situation. The list of specific services is virtually endless, but here are more general categories of the kinds of work we do:

Computer Hardware and Equipment	Operating Systems	Software and Internet
·    Hardware Installation ·    New Computer Setup ·    Peripheral Installation ·    Digital Cameras, Scanner Setup ·    Printer Setup ·    Repair and Replace bad hardware	·    Windows Installation ·    Windows Customization ·    Backup Configuration and Monitoring ·    Security and Anti-Virus ·    Fix Errors ·    Install and Upgrade Drivers and Patches ·    Optimize and Speed Up	·    Software Installation ·    Programming and Configuration ·    User Training ·    Transfer Data ·    Set up Internet, Email, etc. ·    Internet Safety ·    Set up Domain Names and Websites

 

 HOW WE DO IT

We aim to reduce costs to our clients by providing efficient remote support services over the Internet. We use professional, secure remote access software that is 100% permission-based. End users have 100% control over our remote access sessions, and must grant us permission to control the mouse, keyboard, and even access system information.

End users have a choice of convenient methods to allow us to connect to their computers, and then must grant us permission to take control. They can watch as we perform the work, which can make for a great training experience, or they are free to go about their business while we complete the tasks at hand. In some cases, clients can even continue using their computer normally while we work on it in the background.

Remote support is a key technology we use to keep our costs down so we can pass the savings on to our clients.

We can also perform onsite services at the client’s location, whether it’s across the street from us, or across the continent. We have a network of qualified, professional techs “on call” to service our clients, in some cases, the same day the work is requested.

 

BUSINESS HOURS

We accept calls during extended business hours:

602-412-3478
Monday through Sunday,
8 AM – 8 PM (Arizona Time)

We try to accommodate work requests immediately if possible. We also schedule appointments, and if possible, we will accommodate requests for appointments outside of our normal business.

OUR RATES

We accept major credit cards such as Visa, MasterCard, and Discover, and also PayPal.

Our rates fall into two general categories, Remote Support, and OnSite Support.

Rates for Remote Support are billed in 1-minute increments at $60 per hour. There is no minimum charge for Remote Support, so if our service call is completed in 18 minutes, we charge the client’s credit card $18.00.

If our service call is completed in 68 minutes, we will charge the client’s credit card $68.00. These charges are typically far below other company’s “In-Shop” rates, and even farther below their “On Site” rates.

Rates for Onsite Services are billed at $120 per hour with a 1-hour minimum billing. Clients have the right to set spending limits on work we do onsite, and we work closely with clients to plan work to be done, and then we stick to the plan. We make our best efforts to minimize costs onsite and provide the best services possible in the shortest time possible.

We want our clients to be so happy with out services that they gladly and freely refer us to others.

 

CONTACT US

 

Our website is located at:            http://www.i-SupportDesk.com
Email us at:                                        CustomerService@i-SupportDesk.com
Call us at:                                            602-412-3478 
Write to us at: 

i-SupportDesk
PO BOX 539
Maricopa, AZ  85239

We also host a periodic Internet Radio Talk Show at:

http://www.blogtalkradio.com/i-supportdesk