Archive for General Support

“Microsoft Outlook Critical Update (KB910721)” Email Spoof Virus

Be careful if you get an email that looks like this! It is going to cause you a lot of grief if you click that link to download this MS Update for Outlook / Outlook Express.

Don't be fooled by this nearly-clever spoof!

Don't be fooled by this nearly-clever spoof! (Click to Enlarge)

The Subject Line is an eye catcher (even though MS *never* sends update notices by email!) and the rest of the message looks “official” enough at first glance. But there are some easy tell-tale signs that this is a dangerous FAKE if you look a little closer.

In the screenshot, I have added some arrows to some of those signs.

  1. Reply address is suspicious.
  2. While the LINK TEXT looks like it will go to Microsoft, when you hold your mouse arrow over it, you will see the ACTUAL URL you will go to. NOT A SAFE PLACE!
  3. MS never sends you update notices by email. You have Windows Update for that.  :)

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Our New Website

We are excited to announce the launch of our new website! Users can now request support right from our site, and get it right away. We have articles about our Services, Products, and links to lots of great Free Stuff, too!

There are also many testimonials and comments from our clients, too.

Please stop in a check it out. We’d love to get your feedback!

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WLXQuickTimeControlHost.exe is taking up all your CPU

This is in an interesting one, and can be a real killer for your computer. No, this isn’t a virus, and no, it’s not spyware. It’s an official Microsoft process that is part of the Windows Live Photo Gallery that they recently released. Apparently it still has some bugs in it such that some people will find that this process loads up mysteriously and simply hogs the CPU and chokes out any other process you want to run.

It acts like a virus, kind of, because it brings your computer to a virtual stand-still. But it’s just a buggy part of their program. And they know about it, too. Read the rest of this entry »

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Audio Article: Easter Bunnies Good, Dust Bunnies Bad

Here is the audio recording of the Easter Bunnies GOOD, Dust Bunnies Bad Audio Article. Enjoy!

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AVG "Free" 8.0 Available Tomorrow

The popular and powerful protection software launches its free version on Thursday, April 24, 2008.

AVG Anti-Virus Free 8.0, a new version with significant new features over 7.5 is coming to a desktop near you!

Read the rest of this entry »

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Easter Bunnies – GOOD, Dust Bunnies – BAD!

Spring Cleaning Your Most Valuable Business Tool
by Jim Dickinson

( As Featured in The Network Marketing Magazine, April 2008 )

Please visit the magazine and give me 5 Stars on my article!

It’s that time of year again. Winter is finally over, and it’s time to open the Windows and let the fresh spring air come in. We clean the nooks and crannies, get rid of the dust, and probably even start treating for bugs and pests now that things are warming back up.

Don’t forget to take care of your most valuable business tool to a good cleaning as well – your Computer!

Your PC is truly your most valuable business tool, a vital life-line for your business. Sure, Network Marketing was done before PCs were around, but now that they are here, and in virtually every home, Network Marketers are maximizing their efforts by using technology to help them grow and maintain their businesses.

Read the rest of this entry »

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AVG 8.0 Released in March Topping Charts!

AVG now features a new LinkScanner technology to protect against drive-by downloads and other real-time exploits, together with the newly combined Anti-Virus+Anti-Spyware engine has added significantly to its value.

i-SupportDesk is an authorized AVG Reseller, and we can quote, sell, and deliver a new AVG Security Solution for you in just a few hours. We don’t kid around with PC and Network Security!

Remember, home users (people who aren’t using their PCs to make money) can use the FREE version of AVG, too! It is not power-packed with all the features of the commercial product, but offers some pretty solid protection for home users. But for everyone interested in top-notch protection, home users included, AVG is a great product to have watching your back.

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IRS Warns of New Tax Scams


What You Need to Know:
Scam artists exploiting tax season have devised a range of new online cons: fake tax documents that contain malicious surprises; mass distribution of keyloggers aimed at snatching the identity of PC-based tax filers; and e-mail messages containing links to Web sites that promise new tax code information but instead push malware onto your PC.

What You Need to Do:

  1. Make sure your computer is updated and scanned regularly (as scheduled or done manually) with the INVISUS security suite.
  2. Ensure that your Windows desktop protection is current by going to Windows Update. Confirm that you have an updated antivirus software program running on your PC.
  3. Don’t click links or call telephone numbers included in suspect messages. Instead, contact the bank or the IRS directly by using phone numbers or addresses listed in published directories.
  4. Don’t open e-mail attachments. In particular, e-mail attachments with ".scr," ".com" and ".exe" file extensions are likely malicious.
  5. If you receive a dubious e-mail message that claims to have been sent by the IRS, report it to the tax agency at phishing@irs.gov. To check the legitimacy of any e-mail communication or phone call from a person who claims to be an IRS agent, call the IRS (1-800-829-1040).

Other Important Information:
This year, identity thieves are not just trying to gain access to your bank account or to open lines of credit in your name. Scammers are on the prowl for ordinary citizens’ identities that they can use in filing phony tax returns and fraudulently claiming refunds, as well as to swipe rebates associated with the 2008 federal economic stimulus package.

Several states are warning that con artists are using the highly publicized rebate checks associated with the 2008 federal economic stimulus package as a ploy to get you to divulge personal financial information.

Massachusetts Attorney General Martha Coakley says that some state residents have received bogus e-mail messages that purport to be from a government agency such as the IRS or Social Security Administration. The messages request personal information that supposedly would expedite the turnaround time of either a tax refund or a stimulus rebate check.

For the record, the federal government expects to issue economic stimulus rebate checks sometime in May or June. IRS refund checks typically arrive within three weeks of the date when you file your return electronically.
Another tax scam involves e-mail messages that target accountants, businesses and individuals, notifying them of supposed changes in tax laws. These phishing messages direct the recipient to download "updated" tax documents that reflect the new tax laws.

The IRS reports having received numerous complaints from people who have downloaded bogus documents to their computer — only to discover that the documents contained malicious code designed to transfer control over the PC to a third party.

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It’s Spring Cleaning Time – For Your Gadgets & PC’s

In addition to doing those other things you ought to take care of seasonally, not just once or twice a year (like changing your toothbrush and your furnace air filters), it’s also a good opportunity to clean your gadgets and computers to ensure they keep running well and looking good. You pay good money for your toys and equipment, just a few minutes and a few dollars can be worth hundreds or thousands to you in the long run.

It doesn’t have to take hours and hours. Schedule it in, even it its 5 minutes a day on a new gadget until they are done, just do it. Here are some helpful tips for getting your gear clean efficiently and keep them running longer and better.

Blast them out. Anything you can physically open (primarily your desktop PCs) should be cleared of dust. (If they are on the floor instead of on a desk, they are even more prone to gathering dust). Unplug your computer and remove the case, and take it outside. Get a can of compressed air and blow out all the dust bunnies, paying special attention to any fans in the case. Use quick, short bursts to avoid condensation.

You would NOT believe one I cleaned out last week. No kidding, this gal had been using compressed air to ‘clean’ and I use that word loosely, her Computer without removing it from the floor or taking off the cover. Only from the back, for 4 years! When I got there and took that outside, it was no longer a case for a can of compressed air. We pulled out her yard blower, no kidding, and blew spider webs, 1/4 of dust from parts that were amazingly still working, ( I have no idea how they weren’t fried years ago), and took pictures as this thing took 2 solid minutes of a yard blower to scare out the nasties in this. Folks, you HAVE to clean the insides out.

Use the straw attachment to blow out the vents on your notebook computers, the inside of your printers, the subwoofers, keyboard, fax machines, (open them up and even remove the ink cartridges) Cleaning your laptop is especially important, as laptops have far less room for airflow and can overheat if they aren’t kept free from dust. Happens all the time. An ounce of prevention…..You would be amazed at what will come out of some of these things. (Keyboards are farms for the nasty germs, crumbs, dust, and no-seeums that are under your fingers daily).

Shine and De-germ. If you have children, this may seem laughable, and we tend to ignore their existence since it is a daily dealing of smudges. However,  when people touch my laptop screen or TV it makes me nuts, because of the smudges their dirty fingerprints leave. But fingerprints can quickly turn from mere annoyance to permanent nuisance if they’re left there for long, as the oils from these adorable or irritating prints have an uncanny habit of setting in and eventually becoming impossible to remove. (“Nothing will ruin your HDTV experience faster than a bunch of kids’ handprints overlaying your video, forever.” Christopher Null) Purosol, is a cleaner of choice it seems for cleaning off LCDs, but any store-bought LCD screen cleaner should work as long as it is alcohol-free. I suggest getting an extra for the shelves so that you are tempted to grab your bathroom variety when your in a pinch for a cleaning. While your doing your Gadget Spring cleaning don’t forget to add cleaning your camera displays, cell phone screen, iPhones, Flips, GPS screens, and car video players as well. We tend to forget these things, but they gather up nasty germs and prints all the time. Ick.

Repair your media. Scratched CDs and DVDs can be mended. A variety of solutions are available on the market, but the cleaning-paste-and-towel method has always provided the best results for me. Clean the surface of your CD with dish detergent and water. If scratches remain, use a commercial scratch repair kit that includes a thick paste and a microfiber cloth that you rub into the media, then wipe off. You can try the motorized version of cleaners, but you might have better results from your local game and DVD rental store. They have the time, experience, and equipment to try and get those scratches out. I personally have a great deal with my monthly DVD rental store near my home, than trying to do them at home myself. I drop them off, pick them up and pay about $1 each for the service. Well worth it to me.

Renew Your Personal CD’s & BackUps. If you have any CD’s or DVD’s that you have created, don’t we all, it is probably time for a new copy. If they have been hanging around for 2 or 3 years, you should create a new copy on a fresh new CD or DVD.  Consider consolidating some of your CD’s into just one. It might take some time to do all this, but older non-professional recording media (what 99% of the world uses) is made defective so that after “X” years, the internal chemistry of the recording media changes and you end up with what everyone calls “laser rot” or “CD rot”. Usually you may be good up to 5 or 6 years, BUT sometimes the media dies after only 2 or 3 years. Temperature extremes and humidity of the storage area also count heavily. What the disc rests against for years also counts (cloth, plastic, vinyl, air gap, another disc, etc.). And get some cases on your CD’s. If you are one of those that has a stack of dozens of caseless CD’s you are running the risk of scratches and unnecessary wear and tear.

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Instant Messenger (MSN, Live, Yahoo, Skype, etc.) Viruses and Worms

 chatting online

There are a couple of bad IM viruses spreading lately. Any of our clients who use IM (like Live Messenger, Yahoo, or Skype) would benefit from a little schooling, or even a PC checkup to be sure AV is running correctly, etc.

There is a very social aspect to the spread of the virus, as in most cases the user must click on and execute the virus.

The user will get a chat message from someone they know on their list (who is infected) with an enticing message like “Wow, this picture looks a lot like YOU!  :-/” or something like that, and the a link that the user is able to click. That link serves a dual purpose. In many cases the URL includes a reference to the user’s email address as well, so the hacker can record the valid email address of the person who clicked the link (this email address is taken from chat account login), and the user actually downloads a file. The URL leads to a deceptive file name like:

                                                PIC0035.JPG—www.photoshare.com

Many (perhaps even MOST) users would overlook the fact that this file has a .COM extension (which is an executable program) and not a JPG extension.

These files can install rootkits, open backdoors in firewalls, install remote control software, block AV software from working and detecting it, and then “phone home” to the controlling hacker to let them know he owns another computer for his nefarious use.

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